L5 (Quality health care) :_Quality health care : Doing the right thing at the right time in the right way to achieve the best possible results
_Quality improvement model (PDSA):
1-Plan
2- Do
3-Study
4-Act
_Component of Sustaining The Improvement Phase:
1-standardization of system
2-Documentation of procedures ….
3-Measurement of interventions
4-Training&education of staff
_Tools for quality improvement :
1-control chart
2-run chart
3-flowcharts of process
4-root cause analysis
5-Fishbone diagram
6-Pareto chart
7-“Blow-up” of one line
8-Fault tree analysis
9-5 why analysis
10-structured & semi- structured interviews
11-Checklist technique
12-environmental risk assessment
13-SWOT analysis
14-Scenario analysis
15-Two challenge rule (معناه لما أقول الكلام الشخص اللي سمعه يقوله تاني )